Once you RMA has been created and your return is on its way back to us, what happens next?
First, please provide a copy of your return tracking number, you can email this back to us as this will help if your item is held up in transit.On arrival at MXstore your RMA will be received by our inbound team and for quality control be checked over to ensure the items are in acceptable condition and can be put back into stock.
Once the stock has been checked, our Customer Service Legends will finalise your return. We will email you to let you know when your credit is ready to use, or refund has been processed.
Store credits are available to use immediately and can be spent as soon as you receive the email notification. Refunds can take 2-5 business days to process back into your account depending on which bank you are with, but once you have the email the money will be hitting your account soon.
If there is an issue with the return at any point we will be in touch with you as fast as possible.
MXstore does have the right to refuse items for return if they do not meet our terms and conditions of return. We will contact you directly via phone or email to notify you and return the item directly to you after the costs of return shipping have been paid for by the customer.
If your return is related to a warranty or faulty item please refer to the Faults & Warranty article.