Delivery Issues and Disputes With Shipping Carrier

If you are having issues with the delivery of your order the fastest way to get answers is to contact the Shipping Carrier directly, for further help or resolutions. 

If you need to redirect your parcel once the item has been sent this can only be done by the receiver and at times, cannot be guaranteed. 

  • Australia Post parcels will need to be lodged by contacting Australia Post on their website https://auspost.com.au/ or via phone on 13 76 78.
  • Couriers Please parcels queries or delays can only be lodged via their website here.
  • MXexpress enquiries or redelivery requests will be lodged by Startrack via phone 13 23 45 or their website https://startrack.com.au/

Please note:
Startrack is now an entity of Australia Post and utilise both fleets for delivery. Your parcels may be taken back to your local Post Office if not able to be left safely at the premises upon delivery. Please ensure you do check this by calling your local office before lodging a dispute enquiry.

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