FAQ's
Find quick answers to our most common questions about orders, shipping, returns, warranties, products, and more. Can't find what you need? Our team is here to help.
Can I change my personalised jersey print?
Still in Your Cart? Made a mistake with your personalised print or changed your mind? No worries! Simply remove the jersey and personalised print from your cart, then start again. To access your cart, click the trolley icon in the top right corner of
Can I exchange my item?
To make our returns process quicker and easier, we do things a little differently here at MXstore. Instead of a traditional exchange, we offer refunds or store credit. This means we can get your return sorted faster and help get you back on your bike
Can I layby at MXstore?
Have you been checking out some gnarly gear but all you currently have in your wallet is dust, a piece of gum and an old faded receipt? Not to worry MXstore offers layby payment plans to help you secure the gear you want now and pay it off over time.
Can I order a product in?
Have you been checking out our awesome website but just can't seem to find what you're looking for?. When it comes to service, we like to think of everything, which includes being able to special order products in for our customers that we don't curr
Can I return an item I purchased online to the showroom?
Here at MXstore, our online and Showroom are both connected to the same warehouse which means that if you placed an order online, you can easily return your order via post or if you are local you can come one down to our Burleigh Heads Showroom if yo
Can I Use Afterpay At MXstore?
Who wants to wait around when you can have your fresh gear NOW and get straight back on the bike and ride more?. To use Afterpay:. Are we ordering an item in for you that is currently not in stock? Jump onto our website and purchase a gift voucher fo
What’s your return policy?
We take the risk out of ordering online! If you receive any items that you are unhappy with for any reason, simply return to us within 60 days in the condition that you received them and we will happily offer a store credit or refund. We offer instan
What is your shipping policy?
We offer free shipping Australia-wide on all orders over $20. No catches, no fine print, no exclusions just good old-fashioned free freight. We ship everywhere. We use Australia Post eParcel and StarTrack for most deliveries. Once delivered, parcels
What do I do if my item(s) arrives damaged?
We’re sorry your item has arrived damaged!. While we do our best to pack everything securely, sometimes things can happen during transit. We’ll do our best to get you sorted. Please submit your order issue through our Submit a Request below and inclu
What do I do if I receive the wrong item in my order?
Ahhh, that's not what we like to hear! If we've sent you the wrong item, we're really sorry. Jump in touch with our Customer Service team and let us know your order number, along with a couple of photos of the item you received (including any labels
How do I cancel my order?
Need to cancel your order? Get in touch with our Customer Service team as soon as possible. If your order hasn't been picked and packed yet, we'll do our best to cancel it for you. If your order has already been dispatched, we won't be able to cancel
How much does shipping cost?
Shipping costs depend on the size of your order, where it's being sent, and the shipping method you choose at checkout. You'll see all available shipping options and the exact cost before you complete your order, so there are no surprises. We also of
Can I edit or add anything to my order?
Because our warehouse works fast to get your gear out the door, we're generally unable to make changes or add items once an order has been placed. If you've made a mistake or need to update your delivery address please contact our Customer Service Te
Do you offer refunds or exchanges?
We don't offer traditional exchanges, but we've got a quicker way to get you back on the bike. If you'd like a different size or item, simply place a new order straight away to secure the stock, then return your original item through our Returns Port
How do I track my order?
As soon as your order leaves our warehouse, we'll send you a shipping confirmation email with your tracking details. You can use the tracking link in that email to follow your parcel's journey right to your door. If you created an MXstore account bef
How do I lodge a return?
We take the risk out of ordering online! If you receive any items that you are unhappy with for any reason, simply return to us within 60 days in the condition that you received them and we will happily offer a store credit or refund. We offer instan
I'm having trouble logging in
If you're having trouble logging into your MXstore account, don't stress!. First, make sure you're using the same email address you used to create your account. If you've forgotten your password, click Forgot Password on the login page and we'll send
Want to join our team?
We are always on the look out for epic humans to join our team! Check out the current opportunities here.
What is a Dropship Item?
Dropship items are shipped directly from our suppliers rather than from our warehouse.If your order contains both stocked items and dropship items, these items will be shipped separately. You may therefore receive multiple parcels and tracking number