Can I exchange my item?Updated 12 days ago

To make our returns process quicker and easier, we do things a little differently here at MXstore. Instead of a traditional exchange, we offer refunds or store credit. This means we can get your return sorted faster and help get you back on your bike sooner.

Rather than waiting for your return to arrive and be exchanged, you can jump online and order your replacement item straight away. That way, you can secure your gear before it sells out and get back on the bike sooner. 🤘

You’ll also receive free shipping on your new order when it meets the minimum order value of $20 for Australia and $100 for New Zealand. Once your returned item arrives back at MXstore, we will process either your store credit or refund for the original order.

Store Credit - Once your return arrives, we’ll apply store credit to your MXstore account and when you’re ready you can place a new order online. Just make sure you’re logged into your account at checkout and apply your credit during the payment step. Your store credit doesn’t expire, so you can use it whenever you’re ready. 

Refund - Set up your return through our Online Returns Portal. If you need a replacement item, you can place a new order straight away to secure the stock, then send your original item back to MXstore. Once your return arrives, we’ll process a refund to your original payment method

Refunds typically take 1–3 business days to appear back in your account after processing.