FAQs

I bought an item full price and now there is a cheaper deal. Can I get my money back?

No, unfortunately, we cannot reimburse the difference in price. If you are keen to snag a bargain, it is possible to return the full-priced item that is unworn, unused and in its original condition, and then repurchase the item. Check out our Online Returns Portal and returns info here: https://www.mxstore.com.au/returns/

 

Can I return an item I bought as a deal?

Yes, we have a 60 days returns period for all items purchased from MXstore. Check out our Online Returns Portal and returns info here: https://www.mxstore.com.au/returns/

 

A deal item I am after is out of stock, can you order it in for me at the deal price? 

No, unfortunately not. The deal is for a limited time only and while stocks last, so if an item is out of stock it’s gone! We may still be able to special order items in for you at full price. Make sure you act fast so you don't miss out.

 

Can I layby an item for the deal price?

No, MXstore Laybys are not available on items with deal pricing, discontinued items or gift cards. Sorry, no rainchecks either. Don’t worry, Afterpay is available for in stock items, check out our Afterpay info here: https://www.mxstore.com.au/afterpay/

 

Can you hold items for me in store to pick up?

No, unfortunately we cannot secure items for you without full payment. To secure your deal items, you can place a Pickup/Click & Collect order and make a full payment, online or over the phone with our customer service legends. This will ensure your stock is secured at the special price until you come and pick it up.

 

I added an item to my cart at the deal price, why is it full price now?

The deal is for a limited time only, so if you add an item to you cart but don’t check out before the deal ends, the item will return to the original price. Keep an eye on countdown timers to make sure you don’t crash before the white flag and cop a DNF.

 

When returning items, can I exchange at the deal price after the deal is over?

Only for the exchange of sizing. Items must be in stock, and the same brand, model, colour (from the same overarching part number) to qualify. In all other instances, once the deal has ended all items will return to their original price. To lock in the deal price, we suggest purchasing the new item right away then returning the original item for a store credit or refund. Check out our Online Returns Portal and returns info here: https://www.mxstore.com.au/returns/

 

Can you do any further discounts?

Unfortunately not! Our deals are quite a rare event for MXstore, as we very rarely have deals of this kind. All deal prices are final, but with some serious bargains all over the site, you’ll be able to secure some epic deals that you won’t find any other time of the year.

 

Will my order be dispatched as normal?

We will make every effort to dispatch all orders on time, as promised, as per usual. Orders processed before 2pm AEST Monday to Friday should be dispatched that same day. Check out all of our shipping info here: https://www.mxstore.com.au/shipping-policy/

Please keep in mind we can’t control natural disasters which include, but are not limited to: Tsunamis, earthquakes, flooding, Godzilla, the Y2K bug, alien invasions, zombie outbreaks or global pendemics ....

 

I was emailed a quote/invoice with the deal price, can I still pay for the quote/invoice at the same price later?

No, once the deal has ended all unpaid orders and quotes will be cancelled and items will return to the original price. Keep in mind that stock is not secured until fully paid for, so be quick to seal the deal!

 

Will you have another deal soon?

We have only two major deals we run annually. That’s right, only two! Be quick so you don't miss out, the items you are after may not have the same deal again!

 

Terms And Conditions

We are not able to offer the deal pricing outside of the set timeframes. If you purchase an item outside of this time, it will be the original price. If an item you purchased has deal pricing after your purchase, we are not able to reimburse the difference.

All items, including deal items can be returned in accordance to our returns policy, however if you choose to return an item after the deal has ended the new item will return to the original price (unless for a different size only, see below). We suggest purchasing replacement items right away to secure the deal price.

We will accept size-only returns at the deal purchase price in accordance to our returns policy. Providing that the item is in stock, and the same item as purchased (from the same overarching part number). Returning for alternative items are subject to price difference.

We are not able to special order in, layby or raincheck items at the deal price. The pricing is final, no further discounts.

We are not able to hold items prior to complete payment, to secure items you will need to pay in full.

Items added to your cart at the deal price during the deal will return to their original price once the deal has ended.

Any quotes or invoices created during the deal timeframe will be cancelled once the deal has ended, and the items will return to the original price.