Refunds And Store Credits

Returns are only accepted after the approval has been granted by our MXstore team and a return number (RMA) has been generated in our system. Prior to shipping that back to our warehouse, please get in contact with the Customer Service Lords, otherwise we have no way of keeping an eye on that bad boy, or your customer account. 

MXstore reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of an RMA and in line with our Return Terms and Conditions.

Store Credit:

Once you receive the confirmation email for your return, you can use your store credit straight away! 

  • To use the credit on your MXstore account you can either simply log into your MXstore account online before proceeding to the checkout. 
  • Once you are in the checkout, your credit will be available to add to the order in '3. Payment Options' near 'Redeem Gift Voucher', be sure to apply the credit before making payment for the remainder of the order! 

Refunds:

We will process your refund by close of business, the same day it arrives back to us!

  • Please allow 1 - 3 business days for the funds to land back into your account, depending on what bank you were with. Please note that all refunds are processed back through to the original payment method for that order. :) 

 

 

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