We take the risk out of ordering online!
If you receive your order and you are unhappy with for any reason, simply give us a call to return it to us within 60 days in the condition that you received it, and we will happily offer a store credit or refund.
All items being returned MUST be authorised before being sent back with a return number (RMA).
Please double, triple check the item you are wishing to return, by following the below checklist before calling/chatting our Customer Service team.
- Within 60 days of initial purchase
- All clothing and luggage must be unworn/unused and unwashed
- Must be returned with all original tags and packaging undamaged in new condition
- Item is not dangerous goods items, swimwear or underwear
We unfortunately don't do exchanges, as such. The best way to secure your new item is if you place a new order now to re-purchase the correct item to get it on the way to you ASAP. Once we receive the returned item, we will then credit or refund that for you right away - This way you get the new item ASAP, secure the stock so it doesn't sell out, and also get free shipping on the new item when over $20!
- We send you a pre-paid postage label which will simply be deducted from your credit or refund, the cost is generally between $8-$15 depending on the size & weight of the item. (You can print it off at home or work and pop your item into a post box, or take your smartphone into a post office and they take care of it for you!)
- Unfortunately, return labels are only available within Australia. International returns have to be processed manually by the sender.
*The customer is responsible for any costs incurred in the return of any items. Please note that MXstore is not responsible for any local taxes or currency conversion for returning items. Shipping costs are non-refundable.