Security Check and Fraud Prevention

Each order that is placed with MXstore, whether it was placed via phone, eBay or on our website will go through a system security check. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and payment security department.

Please note that our system picks up orders based on a number of factors including:

  • high valued orders
  • credit card origin
  • IP and ISP information
  • GEO location from when the order was placed.

We make every effort to quickly review and process orders which are flagged to ensure a speedy delivery while maintaining a high level of security and service. 

If we have been notified by our security system of a particular order, we may require additional verifications or information before accepting any order.

Essentially we need to confirm the name on the order with the name on the credit card, we have 3 options to do this:

  • Money Drop, where we refund a small dollar amount, which you will need to confirm
      (may take 1-3 business days to clear).
  • Confirmation of identification
  • Direct deposit payment (may take 1-3 business days to clear).

Failure to comply with such requests from MXstore will result in the order being cancelled and the funds being refunded in full back to the original payment method.

MXstore will do all we can to ensure a fun and safe shopping experience for every one of our customers. Most importantly, to protect not only MXstore but our customers, so you feel confident when placing an order with us!

We will strive to dispatch all orders placed before 2 pm that undergo a security check if your details are confirmed by 4 pm the same day. However, due to the nature of our work, this is not something we can always guarantee. We are unable to refund any shipping costs for orders being held until the following business day if we have been unsuccessful in our attempts to contact you. Once your details have been confirmed, your order will be dispatched from our warehouse as soon as possible.

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