My Tracking Number Doesn't Work

If you are experiencing issues with your tracking number the parcel may still be awaiting pick up from our suppliers. This is common over weekends and when ordered after 2pm. The tracking number will update within 24 Hours. If the tracking number has updated but is now experiencing issues you will need to contact the carrier in which the parcel was posted. Free Standard & Australia Post will need to be contacted via Australia Post. MXExpress will need to be contacted via Startrack. 

When your order is dispatched from MXstore, an email is sent directly to you with your invoice attached, along with a link to your tracking information. You can use this link to check the progress of your order as it makes its way to you.

Please note that most freight companies only update their tracking details at the end of each day so if you receive your email and the link doesn't work, try waiting until the morning and the link should be updated and working fine.

If you are in Western Australia, Northern Territory or in outback Australia your tracking information will show "In Transit" for quite some time, as updates to your tracking only take place when the item is scanned through a depot close to its destination.

Australia Post Delivery: If you aren't home to sign for your parcel Australia post will send your order to your nearest Post outlet where it will wait for you to be picked up.

Courier Delivery: If you aren't home to sign for your parcel the Courier will take the order back to your nearest Depot and arrangements must be made for a re-delivery time or for you to pick up the item at the depot.

Take me back to MXstore!

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