My Tracking Number Doesn't Work

If you're keen to get back on the bike and are already waiting at your mailbox from the moment you place the order, we understand that it can be frustrating when your tracking isn't working! 

  • Your order has just been dispatched? No worries! Tracking numbers won't work right away and can take up to 24 hours to activate and update. This is especially common over weekends and when ordered after 2 pm. So sit back, take a load off, your order will be arriving soon! 
  • Once your parcel is scanned you will receive a notification via email with a link to your tracking information, use this link to keep an eye on your order as it is on the way!

If you are experiencing tracking delays during transit, attached below is each contact for the courier company in which the parcel was posted with.  

Standard Shipping & Express (Australia Post)
Phone:  13 11 18 
E-mail: AUSTRALIA POST 

Standard Shipping (Couriers Please)
(Contact only via e-mail) 
E-mail: COURIERS PLEASE

MXexpress (StarTrack)
Phone:  13 23 45 
E-mail:  STARTRACK

Once you have more information, you can reach out to our Customer Service legends below for help!

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