Faulty Item & Warranty Process

• Our Customer Service Team will request images of your damaged/faulty product for assessment.
• If there is no physical fault, which can be photographed, our team will ask some questions to get all the information needed.
• Once you have the go ahead the next step is to send your item back to MXstore. 
• Once it is received, it will be forwarded to the brand or supplier for the final assessment.
• MXstore will cover the postage costs in all successful warranty cases however if a return is rejected as a warranty case, all postage costs incurred are the responsibility of the customer. 
• It is important to note some items are repaired and others are replaced entirely, this is up to the supplier & we will communicate this to you.
• Please be mindful that this process can take some time but are dealt with as quickly as possible and we appreciate your patience as we take care of this for you. 

What's next? 

If you would like to continue with a Warranty claim please contact our Customer Service Team via HELP and we will happily assist and get things underway.