Shipping & Delivery
Everything you need to know about shipping, delivery times, tracking your order, and shipping costs.
Use the AusPost app to track your deliveries
The AusPost app makes it easy and safe to manage your deliveries. Download today using your smartphone, tablet, or smartwatch. Click HERE to check out the Auspost website for more information about the app and exclusive insights into your deliveries!
My order was marked as delivered but it's not here!
Don't panic just yet! Sometimes carriers scan parcels as delivered a little early, and they can still turn up later that day. First, we recommend:. Still no luck? Get in touch with our Customer Service team and we'll help track it down with the carri
Dropship Items
Dropship items are shipped directly from our suppliers rather than from our warehouse.If your order contains both stocked items and dropship items, these items will be shipped separately. You may therefore receive multiple parcels and tracking number
Shipping Costs
Shipping costs depend on the size of your order, where it's being sent, and the shipping method you choose at checkout. You'll see all available shipping options and the exact cost before you complete your order, so there are no surprises. We also of
Can I edit or add anything to my order?
Because our warehouse works fast to get your gear out the door, we're generally unable to make changes or add items once an order has been placed. If you've made a mistake or need to update your delivery address please contact our Customer Service Te
Can I cancel my order?
Need to cancel your order? Get in touch with our Customer Service team as soon as possible. If your order hasn't been picked and packed yet, we'll do our best to cancel it for you. If your order has already been dispatched, we won't be able to cancel
Order Tracking
As soon as your order leaves our warehouse, we'll send you a shipping confirmation email with your tracking details. You can use the tracking link in that email to follow your parcel's journey right to your door. If you created an MXstore account bef