Shipping & Delivery
Everything you need to know about shipping, delivery times, tracking your order, and shipping costs.
Use the AusPost app to track your deliveries
The AusPost app makes it easy and safe to manage your deliveries. Download today using your smartphone, tablet, or smartwatch. Click HERE to check out the Auspost website for more information about the app and exclusive insights into your deliveries!
My order was marked as delivered but it's not here!
Don't panic just yet! Sometimes carriers scan parcels as delivered a little early, and they can still turn up later that day. First, we recommend:. Still no luck? Get in touch with our Customer Service team and we'll help track it down with the carri
Dropship Items
Dropship items are shipped directly from our suppliers rather than from our warehouse.If your order contains both stocked items and dropship items, these items will be shipped separately. You may therefore receive multiple parcels and tracking number
Shipping Costs
Shipping costs depend on the size of your order, where it's being sent, and the shipping method you choose at checkout. You'll see all available shipping options and the exact cost before you complete your order, so there are no surprises. We also of
Can I edit or add anything to my order?
Because our warehouse works fast to get your gear out the door, we're generally unable to make changes or add items once an order has been placed. If you've made a mistake or need to update your delivery address please contact our Customer Service Te
Can I cancel my order?
Need to cancel your order? Get in touch with our Customer Service team as soon as possible. If your order hasn't been picked and packed yet, we'll do our best to cancel it for you. If your order has already been dispatched, we won't be able to cancel
Order Tracking
As soon as your order leaves our warehouse, we'll send you a shipping confirmation email with your tracking details. You can use the tracking link in that email to follow your parcel's journey right to your door. If you created an MXstore account bef
What is MXexpress?
MXexpress is our fastest delivery option across Australia. MXexpress orders get priority picking in our warehouse, so they're out the door as quickly as possible. Select MXexpress at checkout to see the price for your order.
When will my order arrive?
In-stock orders placed before 2pm AEST on a business day are dispatched the same day. Orders placed after 2pm, or on weekends and public holidays, are dispatched the next business day. For an estimated delivery date, enter your postcode into the deli
Why did my order arrive in more than one parcel?
Some items are sent separately from the rest of your order:. You'll receive tracking for each parcel, so keep an eye on your emails.
Can you deliver to a PO Box?
MXexpress can't deliver to PO Boxes, as it's an Authority to Leave service for physical addresses only. If you need delivery to a PO Box, choose a different shipping option at checkout.
Do you ship to New Zealand and overseas?
New Zealand: free shipping on orders over $100. Orders are sent with Australia Post Express International and usually arrive in 3–4 business days. International: we offer Express International shipping. Add your items to the cart and enter your count
What are dangerous goods?
Some products, such as oils, lubricants, cleaning products and aerosols, are classed as dangerous goods under transport regulations. This means:
Do you ship to Norfolk Island?
Yes. Standard shipping to Norfolk Island usually takes 4–8 weeks. Orders travel to Sydney first, then by barge to the island. Rough seas can sometimes send a shipment back to Sydney to be re-dispatched, which can add another 6–8 weeks. Once your parc
My order was returned to sender. What happens now?
If your order comes back to us, we'll credit your MXstore account for the order amount (excluding shipping) so you can re-order with the correct details. If you'd prefer a refund, let us know. Shipping costs aren't refunded unless it was our mistake.
How long do items from partner warehouses take?
Some products ship directly from our suppliers rather than our warehouse, so they're not included in same-day dispatch. Typical lead times are:. The expected lead time is also shown on the product page. These items may arrive separately from the rest
My order is running late. What should I do?
All delivery timeframes are in business days, so weekends and public holidays aren't counted. Carriers sometimes run a little behind, and most late parcels turn up soon after.