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My order is running late. What should I do?Updated 21 days ago

All delivery timeframes are in business days, so weekends and public holidays aren't counted. Carriers sometimes run a little behind, and most late parcels turn up soon after.

  • Check your tracking link in your dispatch email, or track your order here.
  • If your order is 2 or more business days past its estimated delivery date (Standard or MXexpress), get in touch with your order number and we'll look into it with the carrier.
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