Faulty Items & WarrantyUpdated 19 days ago

If you believe your item is faulty, our Customer Service Team is here to help. Please submit a request through our Submit a Request link and include photos of the fault where possible, or a description of the issue if it can’t be photographed. We’ll review the information and advise on the next steps. If required, we’ll ask you to return the item to MXstore, and once received it will be sent to the manufacturer or supplier for assessment. 

They’ll determine whether the item will be repaired, replaced, or if the claim is not covered under warranty, and we’ll keep you updated throughout the process. 

For approved warranty claims, MXstore covers the return postage. For unsuccessful claims, return postage costs are the customer’s responsibility. For battery warranty claims, customers are responsible for the cost of returning batteries for assessment. If the battery is found to be faulty, don't worry we’ll reimburse the return postage. 

Assessment times vary depending on the manufacturer or supplier, but we’ll keep you informed and work to resolve your claim as quickly as possible. Contact our Customer Service Team and we’ll guide you through the warranty process