Have your new MX goodies just arrived but something seems to be missing?
Almost all of our customers 'missing' an item will find that item packaged up in an unusual part of the parcel upon an additional check over!
Our warehouse team like to play a bit of hide and seek and will package some items within other items, to either protect them in transit or keep the package nice and neat!
Check out some examples of hiding places below:
- Boot and helmet boxes
- Tucked inside the boots or helmet
- Under the black wrap on a tyre
- Plastics kit box
Our warehouse has a very advanced real-time scanning technology to organise our stock and track all of our stock's movement and history. Every time an item moves in our warehouse it MUST be scanned at each step along the way, otherwise, the technology will prevent the order from progressing until all items have been scanned!
Make sure to have another look over your order to make sure your missing item isn't hidden out of sight! If you are still having trouble locating the item, please let our Customer Service legends know as soon as possible so that we can investigate this further for you!