All returns MUST be authorised by MXstore before goods are returned. Please contact our customer service experts to generate an RMA (Return Merchandise Authorisation) number which must be enclosed on your return parcel.
To avoid your RMA being rejected please follow the general return FAQ's here!
- To make it even easier, we send you a pre-paid label to cap the return shipping cost at $8/$10/$15 which will be deducted from the credit/refund, this works out to be cheaper for you than standard shipping through Australia Post. This will be emailed from Australia Post (you may need to check your junk folder), you can either print this off at home or Australia Post can print from a smart phone. Please note: If you choose not to use the label, please let us know in advance otherwise this amount will still be deducted.
- Please do NOT add tape or stick a label directly to the outside of the retail packaging, or your return may be refused by MXstore.
For more information on returns, check out our full returns policy: here.