Faulty Items & Warranty

Firstly:

  • Our Customer Service Lords request images of your damaged/faulty product for assessment 
  • If there is no physical fault, which can be photographed, our team will ask some questions to get all the information needed

Secondly:

  • Send your item back to MXstore 
  • Once it is received, it will be forwarded to the brand or supplier for the final assessment
  • MXstore will cover the postage costs in all successful warranty cases however, if a return is rejected as a warranty case, all postage costs incurred are the responsibility of the customer

Some items are repaired and others are replace entirely.

Please be mindful that this process can take some time but are dealt with as quickly as possible and we appreciate your patience as we take care of this for you!

To continue with a Warranty claim simply Contact Us and we will happily assist and get things underway.

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